Return Policy
Last Updated: 3/15/2025
At Imperial Gold, we pride ourselves on providing premium precious metals and exceptional customer service. Due to the nature of the products we offer—whose values fluctuate with the global precious metals market—all sales must follow strict guidelines to protect both our customers and our business.
All Sales Are Final
Once an order has been placed and confirmed, it cannot be canceled, returned, or exchanged.
This policy applies to all products sold on ImperialGold.us, including but not limited to:
- Gold bars
- Gold coins
- Silver, platinum, and palladium products
- Any collectible or bullion items
Because precious metal prices change constantly based on market conditions, we cannot accept returns or exchanges for any reason other than the rare case of receiving an incorrect or damaged product.
Incorrect or Damaged Items
If you receive the wrong item or your order arrives damaged, please notify us within 48 hours of delivery.
To ensure a smooth resolution, provide:
- Your order number
- Photos of the product and packaging
- A description of the issue
We will evaluate the claim and provide next steps, such as replacement or other appropriate resolution at our discretion.
Prices Are Subject to Change
All prices displayed on ImperialGold.us are based on current market rates for precious metals and are subject to change at any time without notice.
Your order total is locked in only at the time your purchase is completed. Subsequent price increases or decreases cannot be honored or adjusted.
Order Fulfillment & Processing
Once payment is received and confirmed, orders are promptly processed for shipment.
Processing times may vary depending on product availability, market conditions, and order volume.
Contact Us
If you have any questions or concerns about this Return Policy, please contact us at:
Imperial Coin and Bullion Reserve